Health Alert: Suspension of Routine American Citizen Services and New Embassy Health Guidance

Health Alert: Suspension of Routine American Citizen Services and New Embassy Health Guidance (November 19, 2020)

Location:  Jordan

Event: Suspension of Routine American Citizen Services and New Embassy Health Guidance


Due to the worsening COVID-19 situation in Jordan, the U.S. Embassy’s Consular Section will suspend routine American Citizen Services (ACS) as of November 20.  The Embassy will continue to provide emergency ACS services for urgent travel or for U.S. citizens in need of emergency assistance.


  • Routine services, such as issuing or renewing full-validity U.S. passports, Consular Reports of Birth Abroad (CRBA), and notarial services, will be suspended until further notice.
  • For those with immediate, emergency travel needs, the Consular Section will provide a one-year emergency passport.
  • To book an emergency U.S. passport appointment for immediate travel, please email  Please include information about the reasons for your planned travel and a copy of a purchased airline ticket.


In addition to the suspension of routine ACS services, all non-immigrant and immigrant visa services will be suspended.  Please email if you have an emergency visa need.


Starting November 22, U.S. citizens may pick up passports at the U.S. Embassy Sunday through Thursday from 2:00-3:00 p.m.  Passport pass-back will now occur at the Consular entry gate and will not require U.S. citizens to physically enter the Embassy.  Please ensure you wear a mask and maintain social distancing when you arrive to pick up your passport.


If you wish to speak with someone in American Citizen Services (ACS), you may reach us at +962 6 590 6950.  Our phone hours for routine inquiries are 10 a.m.-12 p.m. Sunday through Thursday.   If you have an emergency during other business hours, please call the Embassy at +962 6 590 6000.  After business hours, please call +962 6 590 6500.


Additionally, due to the COVID situation in Jordan and the risks involved in certain public activities, the U.S. Embassy is prohibiting U.S. Government employees from in-person dining at restaurants or cafes, in-person shopping, and visits to hotels or other recreational locations.  The U.S. Embassy recommends that U.S. citizens carefully consider the risks involved with any activities in public areas where groups of people gather.


The U.S. Embassy continues to closely monitor developments in the COVID situation in Jordan and any further changes in consular services will be updated on our website.


U.S. citizens are encouraged to follow local news media for all updates regarding the evolving situation in Jordan.  Daily English-language updates on the current COVID situation in Jordan can be found at


Please continue to visit our COVID-19 website for updated information and we encourage you to enroll in the Smart Traveler Enrollment Program (STEP) to receive our notifications.  Email us at if you have questions not addressed in this message.


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