Message to U.S. Citizens: American Citizen Services Hours During Ramadan

Location: Jordan

American Citizen Services hours at the U.S. Embassy in Amman will be as follows during the month of Ramadan:

  • Call-in hours: 12:00 p.m. – 1:00 p.m., Sunday through Thursday
  • Passport and Consular Report of Birth Abroad pickup hours: 11:00 a.m. – 12:00 p.m, Sundays and Wednesdays

Emergency assistance for American citizens in Jordan continues to be available during regular business hours by calling +962 6 590-6000, or after business hours by calling +962 6 590-6500.

Following Ramadan, the American Citizen Services unit will resume its regular scheduled service hours.

Please be aware the above phone and document pickup hours are for American Citizen Services only.  The American Citizen Services unit is not able to answer visa-related inquiries or return visas or visa-related documents.  For visa information please visit