U.S. Citizen Services

Returning to the United States on an Expired U.S. Passport:

If you are overseas and your passport expired on or after January 1, 2020, you may be able to use your expired passport to return directly to the United States until December 31, 2021.  See this page for more information.

The Consular Section provides services to U.S. Citizens by appointment only Sunday through Thursday between 08:00 a.m and 10:00 a.m. The Consular Section is closed on U.S. and Jordanian holidays. Due to the COVID-19 situation in Jordan, the U.S. Embassy’s Consular Section is only providing limited passport services at https://evisaforms.state.gov/Instructions/ACSSchedulingSystem.asp . To book an emergency U.S. passport appointment for immediate travel, please email Amman-ACS@state.gov.  Please include information about the reasons for your planned travel and a copy of a purchased airline ticket.

Effective January 26, all airline passengers to the United States, two years of age and older, must provide a negative COVID-19 viral test taken within three calendar days of travel as well as an attestation of the authenticity of the test results. Alternatively, travelers to the U.S. may provide documentation from a licensed health care provider of having recovered from COVID-19 in the 90 days preceding travel.  Check the CDC website for additional information and Frequently Asked Questions.

Waivers to the testing requirement may be granted by the CDC on an extremely limited basis when extraordinary emergency travel (like an emergency medical evacuation) must occur to preserve someone’s health and safety, and/or testing cannot be completed before travel.  There are no waivers available for individuals who test positive for COVID-19.  Individuals – or air carriers seeking to allow boarding by potentially qualifying individuals – who believe they meet the criteria for a waiver should contact U.S. Embassy Amman at AmmanCDCWaiver@state.gov, and provide the information below.  The U.S. Embassy will then submit the request to the CDC for consideration.

The following information must be provided for each passenger:

  1. Name (family name/surname, given name), passport number and country
  2. Cell phone number including country code of passenger or head of household if family unit
  3. Email address of passenger or head of household if family unit
  4. S. destination address
    1. Is U.S. destination home address?
  5. Departure date
  6. Flight itinerary (list all flights)
  7. Name of submitting entity if different from passenger
  8. Name of company submitting on behalf of passenger(s) (if applicable)
  9. Name of point of contact submitting on behalf of passenger(s) (if applicable)
  10. Phone and email address for POC submitting waiver request on behalf of passenger(s) (if applicable)
  11. Purpose of travel to the U.S. (provide brief explanation of why urgent travel is needed and how travel will contribute to health and safety of passengers(s))
  12. Justification for testing waiver (e.g. no testing available, impact on health and safety)
  13. Documentation to support justification for test waiver, if available (e.g. medical records or orders for medical evacuation)

Please ensure that you attach all the required information to your email.  The Embassy cannot submit an incomplete waiver request to the CDC.

The Consular Section provides services to U.S. Citizens by appointment only Sunday through Thursday between 08:00 a.m and 10:00 a.m. The Consular Section is closed on U.S. and Jordanian holidays. Due to the worsening COVID-19 situation in Jordan, the U.S. Embassy’s Consular Section is suspending routine American Citizen Services. To book an emergency U.S. passport appointment for immediate travel, please email Amman-ACS@state.gov.  Please include information about the reasons for your planned travel and a copy of a purchased airline ticket.

To be allowed entry into the consular section for routine (non-emergency) services, you must make an appointment online.  If you can conduct your business by mail or online, please do so.  Please note that if you do not have an appointment or if the particular service you need does not require a personal appearance at the Embassy, you will be instructed to contact us by email.

The Consular Section provides services to U.S. Citizens by appointment only Sunday through Thursday between 8:00 a.m. and 10:00 a.m. The Consular Section is closed on U.S. and Jordanian holidays. To make an appointment, visit the Embassy Amman appointment system.

For emergency passport services, or for other issues not listed in the appointment system, please refer to our contact information.

Alerts and Messages

COVID-19 Information

See all Messages and Alerts for U.S. Visitors to Jordan.